Delivery Policy

Updated 26/07/2024

We aim to dispatch all orders within 2 business days (on Mondays, Wednesdays and Fridays)*. Orders with Royal Mail Special Delivery Guaranteed by 1PM will be dispatched the same working day if the order is placed before 15:00, or the next working day if the order is placed after 15:00.

Before posting the order, we will inspect every product and carefully pack it to ensure your order arrives in mint condition.

Customer is responsible for supplying valid and correct shipping address. Snug Scent will not check delivery address and postcode. If package is lost due to wrong delivery details, Snug Scent will not refund or compensate for the loss in any way.

* Business Day – Monday to Friday (excluding bank holidays) 09:00AM to 05:00PM.

UK (incl. Isles of Scilly, Channel Islands and Isle of Man) DELIVERY TIMES AND PRICES

Free (Royal Mail Tracked 48) – Free for orders over £50 (after discounts, coupons and other promotions)

Royal Mail Tracked 48 (Expected to deliver within 2-3 Days)* – £4.00

Royal Mail Tracked 24 (Expected to deliver within 1-2 Days)* – £4.92.

Royal Mail Special Delivery Guaranteed by 1PM (1 Day)** – £10.00.

** Orders with Royal Mail Special Delivery Guaranteed by 1PM will be dispatched the same working day if the order is placed before 15:00, or the next working day if the order is placed after 15:00.

* Delivery time does not include dispatch time: up to 3 working days.

EUROPE DELIVERY TIMES AND PRICES

Shipping to the Europe price depends on the EU zone and total cart weight:

  • Europe Zone 1:
    • Ireland, Germany, Denmark, France, Monaco:
      • £8.33
  • Europe Zone 2:
    • Austria, Latvia, Azores, Lithuania, Balaeric Islands, Luxembourg, Belgium, Madeira, Bulgaria, Malta, Canary Islands, Netherlands, Croatia, Poland, Cyprus, Portugal, Czech Republic, Romania, Estonia, Slovakia, Finland, Slovenia, Greece, Spain, Hungary, Sweden, Italy, Iceland:
      • £9.33

All orders are shipped using Tracked International service. Expected delivery time is 4-5 Business Days*

All services are subject to overrides due to events out of our control. Delivery time does not include dispatch time.

Some bigger orders may require a signature upon arrival, but we will inform you beforehand. Also, we might send larger orders via a courier service with different lead times.

We keep the right to change the courier or service without a notice, as long as delivery terms and times meets our obligations to our customers.

SAFE PLACE

Customer can specify the safe place for the parcel in case no one is at the address to accept it. By specifying the safe place, customer agrees to take full responsibility if parcel will get stolen.

By not specifying the safe place, customer agrees that Delivery Office will be used as safe place.

LOST PACKAGES

Package sent with any courier can be considered as lost if it does not arrive within two weeks after being dispatched.

In the case when package was lost in transit by the couriers, we will replace contents of the package or issue a full refund. Replacement or refund will be issued only if ALL of the below are met:

  1. Tracking information hasn’t changed for more than 10 business days;
  2. Courier is  unable to locate the package and marks it as lost.

In cases when courier tracking system indicates that package was delivered, but it was not received by the customer, please contact us as soon possible.

Replacement/Refund process for lost packages

After receiving customer enquiry about the lost package and checking if criteria is met, Snug Scent will make enquiry to the courier and wait for the conclusion (up to 30 days). If courier will declare that the package was lost – Snug Scent will dispatch replacement or issue a full refund within the next 48 hours. Therefore by purchasing from Snug Scent, client agrees to wait for conclusion from our courier before items will be replaced or refunds issued.

RETURNS

Yes, we do accept returns! Head to our Return Policy and find out more.

QUESTIONS

If you have any questions concerning our delivery and return policies, please contact us via contact form in Contact us page.