Frequently Asked Questions

Have some questions about Snug Scent or our products? You came to the right place. Here we tried to answer the most frequently asked questions by our customers. If you have a question not listed here, please drop us a line on our Contact page.


We use 100% pure essential oils and natural hydrogenated (process needed to turn soybean oil into wax) soy wax. Our wicks are lead-free and made out of cotton and paper. However, we couldn’t avoid having some plastic in our candles – we use plastic-based hot glue to stick wicks to the container. Although the glue is plastic-based, at least it is vegan and has no animal products!

  1. Firstly, burn your candle for 2-4 hours or until the wax melt pool reaches the sides of the jar at a time.
  2. When done burning, extinguish the flame with a snuffer.
  3. Before your next use, trim the wick to 5mm. This will help to control the size of the flame.
  4. Don’t burn the candle all the way down. Stop burning your candle leaving around 0.5-1cm of wax in the container.

Yes, they are! They are made using only soy wax.

Yes! They don’t have any nasty petroleum ingredients, and the wicks are lead-free! There are only pure essential oils and soy wax.

We believe that the excellent candle experience begins with proper candle care. We always recommend that the first time you burn your candle, burn it for a minimum of 2 hours and no longer than 4 hours. Trim the wick to 5-10mm before lighting the candle each time. When the candle is ‘resting’, keep it closed, in a cool, dry place and away from the sunlight.

Store your candle in a cool (below 25oC), dry place away from direct sunlight.

Although these products have no expiry date, we recommend burning the candle within 24 months. These candles are made of 100% pure essential oils and natural soy wax; therefore, they could lose their colour and scent if used for longer than that.

Cracks, sinkholes, ‘frosting’, and other texture changes are expected in soy wax candles. These imperfections happen during the manufacturing process. However, there is nothing to worry about! Those imperfections do not affect the burn, melt or scent! Actually, imperfections like that can be one of the indicators that you have purchased a product with natural soy wax and essential oils!

‘Mushrooming’ occurs when the wax in your candle is unable to burn fast enough to keep up with the wick. We always recommend trimming the candlewick if it is longer than 5-10mm. Trim the tip of your wick every time you use your candle.

Reed Diffusers

Our reeds are natural and made from rattan palm trees. Rattan is a naturally renewable palm that grows in diverse forests across Africa and Asia. It is an exceptionally sustainable wood, being the quickest developing tropical wood that renews in only 5 – 7 years.

When you’re looking for natural products, it’s essential to know the difference between natural and naturally derived. What’s the difference? Simply put, natural products are made from ingredients that come from nature, while naturally derived products are made using natural ingredients that have been processed in some way. So which is better? That depends on your definition of “better.” Generally speaking, natural products are considered to be more sustainable and environmentally friendly because no harsh chemicals or artificial ingredients are used. However, naturally derived products can often be more effective because the ingredients have been concentrated through processing.What kind of ingredients do we use? In our Natural range, we use only natural ingredients. Naturally derived is only our vegan reed diffuser base in our reed diffusers. Our reed diffuser base is naturally derived and is produced from a renewable source (soybean). In addition, its molecular weight is close to 70% of the original plant.

We use bio-based solvents derived from renewable sources. Therefore, it is eco-friendly, biodegradable, has a low carbon footprint and is non-toxic. It is not harmful to humans, animals and the environment. Furthermore, it is registered with the Vegan Society, which guarantees its clean origin.

  • Shake the bottle before the first use.
  • Immerse rattan reeds into a diffuser bottle.
  • Wait approximately 6-12 hours for reeds to get fully ‘wet’ and enjoy the scent!
  • Flip the reeds every now and then to refresh the scent. Flipping the reeds more often will make the scent stronger.

If you like a more subtle scent or your Reed Diffuser is placed in a small room, start by adding fewer rattan reeds. Medium scent throw can be achieved with 2-3 4mm reeds and a more potent aroma between 4-5. If, at some point, you will find that your diffuser is diffusing too quickly or the scent is too strong, simply reduce the number of reeds in the bottle.

Flip the reeds to freshen the scent once a week to ensure the reeds do not become oversaturated with fragrance and dust. If that did not help, it might be that the reeds got clogged. Because of the nature of rattan reeds, dust and other contaminants can partly or wholly block the reeds, and you will notice a drop in fragrance diffusion. Unfortunately, reeds don’t last forever, so if this occurs, simply replace the old reeds with new reeds. You can get 6 Natural Rattan Reeds for Reed Diffusers directly from us.

Due to the nature of pure essential oils, you might see some tiny particles floating in the oil. Those particles are parts of plants and do not affect the quality or the scent.

Wax Melts

Wax melts are solid pieces of wax that carry a particular scent. When you melt the wax, it releases the smell into the air. This is a wickless way to enjoy your favourite smells, but you will need an oil burner and tealight for it to work.
Snug Scent’s wax melts are made of soy wax and are infused with essential oils.

You will need an oil burner and tealight to use your wax melts. The oil burner should be placed on a stable surface, and the tealight should be placed in the centre of it, underneath. Then, add the wax melt to the clean burner dish. As it melts, it will release its scent into the air.

The scent throw time of our soy wax melts is approximately 2.2 hours per 1 wax melt (~12 grams). In other words, the scent throw time for 70g of wax melts is around 11-13 hours. Adding more natural wax melts will increase the strength of the scent, but not the scent throw time.

Wax “frosting” is a term used to describe the natural white, crystalline layer that can form on soy wax. Some batches of soy wax from suppliers are more prone to frosting than others, so some of your wax melts may have a perfect top, while others may have frosted sides. Either way, this does not affect the performance of your wax melts.

Wax melts should be stored in a cool, dry place. We recommend storing them in their original packaging until you’re ready to use them. This will help keep them fresh and potent.

If you ever see white “smoke” from your wax melt, don’t worry – it’s just evaporating vapour from the aroma oil. You may see it more with some scents than others, but there’s no need for alarm. If you do see black smoke, however, put out your tealight candle right away – the wax is burning too hot, or there may be a hairline crack in the dish of your burner.

Smudge Sticks

Smudging is the act of burning natural materials, such as sage, Palo Santo, or sweetgrass to cleanse a space. People often do this before meditating or participating in ceremonial events. Many believe that white sage has cleansing and purifying properties. In fact, these properties are what historically made it the perfect tool for getting rid of negative energy from homes. Plus, the sweet smell of white sage is really relaxing.

  1. Open a few windows and doors to help any smoke escape easily.
  2. Carefully loosen the threads around your smudge stick’s end, and fluff the herbs to create small passages for air. This careful prep ensures a more consistent and gentle burn.
  3. Light up your sage stick over the dish or bowl until a small flame has caught.
  4. Gently tap the sage stick into the dish or bowl to extinguish the flame (aim the sage stick so that the part that is on fire touches the bowl).
  5. Let it smoke for a while.
  6. When you are done, simply tap multiple times into the bowl to extinguish the sage stick completely.
  7. Before leaving the stick alone, please ensure that there are no smokes and that the ember is no longer glowing.

There is no specific frequency for using this product- use it as often as it feels right for you. It can be helpful before wellness practices such as meditation or yoga and also makes a great evening ritual to help you wind down at the end of the day.

We import our white sage sticks from sunny California, where they are grown naturally. The eco-system is always kept in mind during the pruning and harvest process so that the sage can grow 100% sustainably.

Our Palo Santo sticks are imported from South America. These sticks are made exclusively of wood from branches that have fallen naturally off the trees.

I’m worried that the smudge stick will start a fire and burn the house down!
If you’re worried about burning white sage, don’t stress. It’s no different than being cautious with candles – use a fireproof container, put it out when you’re done by pressing into the container and never leave it alone.

If you’re having trouble lighting your smudge stick, try these tips:

  1. Make sure the end of your smudge stick is not damp. If it is, hold it over a flame for a few seconds to dry it out.
  2. Carefully loosen the threads around your smudge stick’s end, and fluff the herbs to create small passages for air. This careful prep ensures a more consistent and gentle burn.
  3. Use a lighter or matches that are specifically designed for lighting candles or fires. Regular lighters can have a hard time lighting smudge sticks.
  4. Hold the smudge stick at a 45-degree angle and light the end of it. Then, blow on the end of the smudge stick to help keep the fire going.

If your smudge stick is damp, try putting it in the oven to dry it out. Set your oven to the lowest possible temperature and let the sage dry for an hour, rotating it after 30 minutes. Check every 15 minutes to ensure the sage is not burning in the oven.

Ingredients, Allergies & Product Safety

Yes, all our products are suitable for vegans. None of our products was tested on animals at any stage of production, and therefore, they also are cruelty-free.

At Snug Scent, we take product labelling and packaging very seriously. We follow the United Nations Globally Harmonized System (GHS) on labels and conform to EU and UK Regulations. This applies to all products containing chemicals – whether they’re 100% pure essential oils, natural scented oils, or synthetically manufactured fragrances. We want you to be informed about exactly what is in each product, how to use it safely, and any possible side effects or risks.

We don’t have anything to hide. That’s why you can find the complete ingredient list by scrolling down to ‘SAFETY INFORMATION’ on each product page.

Nope. None of our products contains paraffin or other petroleum ingredients, like synthetic fragrances, dyes, glitter etc.

All our products are free from main allergens like Peanuts and other nuts, Milk, Sesame seeds, Eggs, Molluscs, Fish etc.

Limonene is a natural component found in many citrus/fruity essential oils. Most of our products contain citrus scents (Lime, Lemon, Mandarin, etc.), so they will have Limonene. Please see the CLP labels on each product for more information.

Yes, however, we do not add them to our products on purpose. These sensitisers naturally occur in some pure essential oils (Limonene, Citral, Linalool, Eugenol etc.). Please see the CLP labels on each product for more information.

Although our products contain only natural ingredients, they sometimes pose risks. There are a lot of opinions and articles written that indicate some essential oils are harmful to animals. Still, as we have never tested any of our products on animals, we can’t confirm or deny them.

Suppose you already got or are considering getting one of our lovely scented products. In that case, we always recommend seeking some professional advice from your vet or an animal specialist.

The following essential oils are safe to be used after the first trimester (12 weeks): Lavender, Geranium, Roman Chamomile, Frankincense and Mandarin. However, we always recommend seeking professional medical advice by contacting your Doctor or Midwife.


We make every single candle, wax melt and reed diffuser by hand in our studio in Kent. The whole process is done in-house by the Snug Scent owners.

Absolutely! You can purchase the Self-Care Sample Collection of Natural Wax Melts which contains samples of all of our wax melt in one organic cotton bag. We also include a free sample in parcels whenever we can. Drop us a note if there’s a scent you didn’t order but would like to try.

Our soy wax is ethically, responsibly and sustainably grown in Europe and processed in the UK. Our pure essential oils come from around the world and are ethically, responsibly and sustainably sourced.

Due to the high volumes of spam reviews/comments – store administrators must approve the first review from a new reviewer before they become visible. Approval usually takes 1-2 working hours.

We check if the commenter purchased the product before approving the review to ensure that all product reviews are legit.

Of course, it will appear because administrators will only check if the reviewer actually bought the product.

But there are exceptions. The review might be removed if it contains hate speech, swearing or bad words or if it contains URL to other, not related websites.


Oh, this is very easy.

  1. Just boil some water in the kettle and pour a small amount into the glass container.
  2. Let the glass warm up so it does not crack.
  3. Then top up the container and wait for the water to cool down (the wax will solidify on top of the water).
  4. After everything is nice and cool, take the wax out and dispose of it to the general waste.
  5. Lastly – wash the container with lukewarm soapy water.

NOTE: You might need to repeat this process a few times to get all the wax out.

We always encourage you to reuse our jars and bottles because you can use them for many great things. For some ideas, please visit our Instagram page @snugscent. But if you would still like to dispose of them, try to clean the product container as much as possible and separate different materials (glass, aluminium etc.). Dispose of them via recycling.

Of course! If you’d like to gift-wrap your order, simply add the Gift Boxing Service to your cart before checking out. We’ll also include a note if desired, and we never include financial information in our parcels. Please be aware that parcels are often sent in branded cardboard boxes.

We are proud to use completely plastic-free packaging because we want to do our part in saving the environment. Your items will be wrapped in recycled paper and placed in a box with starch packing chips or paper filling. All our packaging can be reused, recycled or even composted; we also include recycling advice in every parcel so that you know what to do with it once you’re finished using it.

All of the boxes that we use are recyclable and/or biodegradable. In addition, our boxes are either recycled or come from FSC-certified forests.

To fill the voids, we use biodegradable corn starch loose-fill and/or recycled paper.

All packaging materials are ethically produced in Europe or The UK and, everything is safe to be recycled – even our in-house printed labels!


Currently, we can ship only to the UK, Germany, Belgium, Spain and the Netherlands.

Inside the UK, Royal Mail is our go-to for most parcel deliveries. International orders will be delivered either by DHL, UPS, DPD or Royal Mail – depending on the order’s contents.

An email will be sent to you when your parcel leaves our premises. If you choose 2nd Class delivery with Royal Mail, it should arrive within 2-3 days. 1st Class orders usually take 1-2 working days. Opting for the tracked service through Royal Mail will include a link in your despatch notification so that you can check on the status of your order.

If you’re not home when your parcel arrives, the mailman will either leave it in your dedicated safe place or with a neighbour. In some situations, the parcel will be left at your local delivery office. You’ll be left a card with details about how to arrange redelivery or pick-up from the sorting office.

If you encounter any problems with your delivery, please do not hesitate to contact us. We will be more than happy to help sort out the issue and will do everything in our power to get your parcel to you as soon as possible. You can reach us through our contact us form or by email at

Please let us know if something was damaged during delivery as soon as possible. Email us with the details of your delivery, what is damaged, and a photo if possible. We will arrange replacements or a refund depending on the situation and your preference. All damages should be reported within 48 hours of successful delivery.

If we accidentally leave something out of your order (after all, we are only humans), please let us know, and we will send the missing item to you as soon as possible. We are sorry for any inconvenience caused!

Bespoke & Corporate enquiries

If you are interested in bulk orders for an event or gifts, please email us at with your ideas, and we will respond to you promptly with a quote. Unfortunately, we cannot offer personalised branding on our products at this time.

Unfortunately, we don’t offer unbranded or white-label for our candles or other products at this time.

If you’re interested in becoming a stockist, please reach out to us by email at or via our Contacts Us form, and we will be more than happy to discuss further details with you.

We are always looking for new and interesting products to add to our collection. If you think your product would be a good fit, please email us at, and we will get back to you as soon as possible.

Candle Care

Mushroom wick occurs when the wax of a candle is unable to burn fast enough to keep up with the wick in the candle.

Snug Scent mushroom wick

Wax pool is a description of the melted wax in a burning candle. Full wax pool – the melted wax fills the entire top layer of the candle.

Snug Scent wax pool

Candle tunnel appears when a candle burns down its centre, leaving hard wax on the sides. This wasted wax means the candle won’t achieve it’s stated burn-time.

Snug Scent candle tunnel

Influencer/Affiliate Program

Once your application has been approved, you will get access to your affiliate dashboard. In your dashboard, you will find your unique affiliate link, which you can use to promote our business.

Whenever someone visits our website through your affiliate link, they will be linked to your affiliate profile for 60 days. Any orders placed during those 60 days will bring you 15% commissions.

All commissions are calculated of the order amount before tax and shipping*. Example: if a product order is placed for £124.68, VAT would be deducted (20%), then shipping would be deducted (£3.90), so the affiliate commissions will be calculated on £100 (total commissions – £20).

*For orders with free shipping, the cheapest delivery method available on our website is deducted before calculating commissions.

Yes, indeed. Thought, affiliates don’t earn Snug Points.

No, because affiliates earn commissions from their own purchases.

The visitor is linked to the first affiliate for 60 days; therefore, commissions will be acquired by the first affiliate.

Snug Points

All coupons that have been acquired by converting Snug Points can be used with each other. But unfortunately Snug Points coupons might not work with other coupons that can only be used alone. Please see Terms & Conditions of other coupons.

Of course. You got the voucher by earning points, so you can give the voucher code to anyone.

No. Voucher codes cannot be sold or exchanged for real money. Selling/Buying a voucher will result in a voucher void and a reset of points for both parties.

Snug Points, Ways to Earn, and other related information can be found in My Account -> My Snug Points.

Just like any good thing, Snug Points do have an expiry date. Snug Points expire after 60 days after being acquired.

Yes, coupons that were acquired by converting Snug Points expire in 30 days.

Vegan Candles

The type of adhesive used to attach the candle wick can impact whether the candle is vegan. Many adhesives are made from animal products, while others are made from synthetic materials. Vegans typically accept the latter.

Coconut wax is made from the meat of coconuts and is a sustainable vegan alternative. It emits less soot than paraffin candles, has a higher melting point, and can hold more fragrance.

The process of making vegan candles is important because if animal habitats are damaged in the process, the product might not be as vegan-friendly or cruelty-free as desired. For instance, while palm oil wax itself is vegan, the process of producing it can damage ecosystems and ruin habitats.

Palm wax is made from the oil of palm trees and is a sustainable vegan alternative if responsibly sourced and biodiversity assured. Palm wax candles are known for their long-lasting burn time and beautiful crystalline appearance.

When purchasing vegan and sustainable candles, consider the type of wax, scent, and wick used, and the type of adhesive for the wick. Also, consider the impact of the candle’s production process on animal habitats and whether the company has a sustainability policy.

Rapeseed wax is made from rapeseed oil. It is a vegan-friendly and sustainable choice, offering a clean and soot-free burn.

Snug Scent ensures their candles are vegan and sustainable by using responsibly sourced and sustainable pure soy wax, scenting their candles with pure essential oils, and using untreated cotton wicks that are attached with vegan glue. They also use recycled and recyclable materials for packaging, and they plant a tree with every order to offset their environmental impact.

Soy wax is a popular choice for vegan candles because it’s made from soybeans, a renewable resource. It is biodegradable and non-toxic, making it a sustainable choice. Soy candles also burn cleaner and longer than paraffin candles, emitting less soot.

When buying a candle, check the label to see what type of wax it is made of. Look for candles made with soy, palm, coconut, or rapeseed wax. Also, check the type of scent and wick used, and ensure that the adhesive used for the wick is vegan.

Fragrance oils and essential oils are both used to scent candles. Fragrance oils are synthetic and can contain harmful chemicals, but most have been reformulated to be vegan. Essential oils are derived from plants and are generally vegan and sustainable.

Most fragrance oils are considered vegan today, as they have been reformulated to exclude animal ingredients. However, they can still contain harmful synthetic chemicals.

A candle is considered vegan if all its components, including the wax, wick, scent, and adhesive, are made from plant-based or synthetic materials and not derived from animals or animal by-products.

Essential oils, if responsibly and ethically sourced, are vegan and sustainable. They are derived from plants and do not contain synthetic chemicals. They also offer various aromatherapy benefits.

Paraffin wax candles are not typically considered vegan or sustainable. While paraffin wax itself is a petroleum by-product and technically vegan, it’s often mixed with stearic acid (usually sourced from animals) to harden the wax and increase burning time. Moreover, paraffin wax is harmful to the environment and human health as it produces soot and pollutants when burned.

When choosing scented vegan candles, look for candles with either vegan fragrance oils that are free of silicon, CMR substances, and phthalates, or ethically sourced essential oils.

Beeswax is a contentious subject in veganism. While it is renewable and sustainable, and can be sourced without harming bees, it is still a product of animal labor, which some vegans may not find acceptable.

A candle wick is vegan if it is made from plant-based or synthetic materials. The most common vegan wicks are made from cotton, linen, or wood. However, some companies use beeswax or a paraffin and stearic acid mixture to stiffen the wicks, which would not be vegan.

Vegan and sustainable alternatives to paraffin and beeswax candles include soy, palm, coconut, and rapeseed wax, or a combination of these. These waxes are derived from plants, making them renewable resources.

What Makes Candles Vegan?

Yes, candles can be cruelty-free. This means that neither the product nor its ingredients have been tested on animals. It’s important to note that cruelty-free does not necessarily mean the product is vegan, as it could still contain animal-derived ingredients.

Soy, coconut, and rapeseed wax are all vegan-friendly options for candles. These waxes are derived from plants, making them a cruelty-free and sustainable alternative to traditional candle waxes like beeswax or paraffin.

No, vegan and cruelty-free are not the same. A product can be cruelty-free (not tested on animals) but not vegan (contains animal-derived ingredients). Conversely, a product can be vegan (contains no animal-derived ingredients) but not cruelty-free (has been tested on animals).

Artificial fragrances can be vegan, but it depends on the specific ingredients used. It’s always best to check with the manufacturer if you’re unsure.

Yes, essential oils are typically vegan as they are derived from plants. However, it’s always a good idea to check with the manufacturer to ensure no animal-derived ingredients are used in the production process.