Q: How should I store my candle?

Store your candle in a cool (below 25 o C), dry place away from direct sunlight.

Question 1

How are Snug Scent candles made?

Modestas Pocius · Accepted Answer

We use 100% pure essential oils and natural hydrogenated (process needed to turn soybean oil into wax) soy wax. Our wicks are lead-free and made out of cotton and paper. However, we couldn't avoid having some plastic in our candles - we use plastic-based hot glue to stick wicks to the container. Although the glue is plastic-based, at least it is vegan and has no animal products!

Question 2

How should I use my candle?

Modestas Pocius · Accepted Answer

Firstly, burn your candle for 2-4 hours or until the wax melt pool reaches the sides of the jar at a time.
When done burning, extinguish the flame with a snuffer.
Before your next use, trim the wick to 5mm. This will help to control the size of the flame.
Don't burn the candle all the way down. Stop burning your candle leaving around 0.5-1cm of wax in the container.

Question 3

Are your candles palm oil-free?

Modestas Pocius · Accepted Answer

Yes, they are! They are made using only soy wax.

Question 4

Are Snug Scent candles safe to be burned?

Modestas Pocius · Accepted Answer

Yes! They don't have any nasty petroleum ingredients, and the wicks are lead-free! There are only pure essential oils and soy wax.

Question 5

How to take care of my purchased candle?

Modestas Pocius · Accepted Answer

We believe that the excellent candle experience begins with proper candle care. We always recommend that the first time you burn your candle, burn it for a minimum of 2 hours and no longer than 4 hours. Trim the wick to 5-10mm before lighting the candle each time. When the candle is 'resting', keep it closed, in a cool, dry place and away from the sunlight.

Question 6

How should I store my candle?

Modestas Pocius · Accepted Answer

Store your candle in a cool (below 25^oC), dry place away from direct sunlight.

Question 7

What is the shelf life of a Snug Scent candle?

Modestas Pocius · Accepted Answer

Although these products have no expiry date, we recommend burning the candle within 24 months. These candles are made of 100% pure essential oils and natural soy wax; therefore, they could lose their colour and scent if used for longer than that.

Question 8

My candle's surface is uneven. Why did that happen?

Modestas Pocius · Accepted Answer

Cracks, sinkholes, 'frosting', and other texture changes are expected in soy wax candles. These imperfections happen during the manufacturing process. However, there is nothing to worry about! Those imperfections do not affect the burn, melt or scent! Actually, imperfections like that can be one of the indicators that you have purchased a product with natural soy wax and essential oils!

Question 9

My candle's wick is 'mushrooming', what should I do?

Modestas Pocius · Accepted Answer

'Mushrooming' occurs when the wax in your candle is unable to burn fast enough to keep up with the wick. We always recommend trimming the candlewick if it is longer than 5-10mm. Trim the tip of your wick every time you use your candle.

Question 10

What is the base solvent of Snug Scents reed diffusers?

Modestas Pocius · Accepted Answer

We use bio-based solvents derived from renewable sources. Therefore, it is eco-friendly, biodegradable, has a low carbon footprint and is non-toxic. It is not harmful to humans, animals and the environment. Furthermore, it is registered with the Vegan Society, which guarantees its clean origin.

Question 11

How to use Snug Scent reed diffusers?

Modestas Pocius · Accepted Answer

Shake the bottle before the first use.
Immerse rattan reeds into a diffuser bottle.
Wait approximately 6-12 hours for reeds to get fully 'wet' and enjoy the scent!
Flip the reeds every now and then to refresh the scent. Flipping the reeds more often will make the scent stronger.

Question 12

How many reeds should I use?

Modestas Pocius · Accepted Answer

If you like a more subtle scent or your Reed Diffuser is placed in a small room, start by adding fewer rattan reeds. Medium scent throw can be achieved with 2-3 4mm reeds and a more potent aroma between 4-5. If, at some point, you will find that your diffuser is diffusing too quickly or the scent is too strong, simply reduce the number of reeds in the bottle.

Question 13

My reed diffuser does not have any scent anymore, even though there is still some liquid in the bottle. What should I do?

Modestas Pocius · Accepted Answer

Flip the reeds to freshen the scent once a week to ensure the reeds do not become oversaturated with fragrance and dust. If that did not help, it might be that the reeds got clogged. Because of the nature of rattan reeds, dust and other contaminants can partly or wholly block the reeds, and you will notice a drop in fragrance diffusion. Unfortunately, reeds don't last forever, so if this occurs, simply replace the old reeds with new reeds. You can get 6 Natural Rattan Reeds for Reed Diffusers directly from us.

Question 14

I can see some particles floating in my reed diffuser bottle. What is that?

Modestas Pocius · Accepted Answer

Due to the nature of pure essential oils, you might see some tiny particles floating in the oil. Those particles are parts of plants and do not affect the quality or the scent.

Question 15

Are your products suitable for vegans?

Modestas Pocius · Accepted Answer

Yes, all our products are suitable for vegans. None of our products was tested on animals at any stage of production, and therefore, they also are cruelty-free.

Question 16

Why are there warnings on Snug Scent product labels?

Modestas Pocius · Accepted Answer

At Snug Scent, we take product labelling and packaging very seriously. We follow the United Nations Globally Harmonized System (GHS) on labels and conform to EU and UK Regulations. This applies to all products containing chemicals - whether they're 100% pure essential oils, natural scented oils, or synthetically manufactured fragrances. We want you to be informed about exactly what is in each product, how to use it safely, and any possible side effects or risks.

Question 17

Where can I find what is exactly in your products?

Modestas Pocius · Accepted Answer

We don't have anything to hide. That's why you can find the complete ingredient list by scrolling down to 'SAFETY INFORMATION' on each product page.

Question 18

Do your products contain paraffin or other petroleum products?

Modestas Pocius · Accepted Answer

Nope. None of our products contains paraffin or other petroleum ingredients, like synthetic fragrances, dyes, glitter etc.

Question 19

Are there any allergens that I need to be aware of?

Modestas Pocius · Accepted Answer

All our products are free from main allergens like Peanuts and other nuts, Milk, Sesame seeds, Eggs, Molluscs, Fish etc.

Question 20

Do any of your products contain Limonene?

Modestas Pocius · Accepted Answer

Limonene is a natural component found in many citrus/fruity essential oils. Most of our products contain citrus scents (Lime, Lemon, Mandarin, etc.), so they will have Limonene. Please see the CLP labels on each product for more information.

Question 21

Do any of your products contain skin sensitisers?

Modestas Pocius · Accepted Answer

Yes, however, we do not add them to our products on purpose. These sensitisers naturally occur in some pure essential oils (Limonene, Citral, Linalool, Eugenol etc.). Please see the CLP labels on each product for more information.

Question 22

Can your products be used around pets?

Modestas Pocius · Accepted Answer

Although our products contain only natural ingredients, they sometimes pose risks. There are a lot of opinions and articles written that indicate some essential oils are harmful to animals. Still, as we have never tested any of our products on animals, we can't confirm or deny them.

Suppose you already got or are considering getting one of our lovely scented products. In that case, we always recommend seeking some professional advice from your vet or an animal specialist.

Question 23

Are your products safe to use during pregnancy?

Modestas Pocius · Accepted Answer

The following essential oils are safe to be used after the first trimester (12 weeks): Lavender, Geranium, Roman Chamomile, Frankincense and Mandarin. However, we always recommend seeking professional medical advice by contacting your Doctor or Midwife.

Question 24

What is smudging?

Rita Sniolyte · Accepted Answer

Smudging is the act of burning natural materials, such as sage, Palo Santo, or sweetgrass to cleanse a space. People often do this before meditating or participating in ceremonial events. Many believe that white sage has cleansing and purifying properties. In fact, these properties are what historically made it the perfect tool for getting rid of negative energy from homes. Plus, the sweet smell of white sage is really relaxing.

Question 25

How to use Smudge Stick?

Modestas Pocius · Accepted Answer

Open a few windows and doors to help any smoke escape easily.
Carefully loosen the threads around your smudge stick's end, and fluff the herbs to create small passages for air. This careful prep ensures a more consistent and gentle burn.
Light up your sage stick over the dish or bowl until a small flame has caught.
Gently tap the sage stick into the dish or bowl to extinguish the flame (aim the sage stick so that the part that is on fire touches the bowl).
Let it smoke for a while.
When you are done, simply tap multiple times into the bowl to extinguish the sage stick completely.
Before leaving the stick alone, please ensure that there are no smokes and that the ember is no longer glowing.

Question 26

What is the best frequency for using white sage sticks?

Rita Sniolyte · Accepted Answer

There is no specific frequency for using this product- use it as often as it feels right for you. It can be helpful before wellness practices such as meditation or yoga and also makes a great evening ritual to help you wind down at the end of the day.

Question 27

Are your Smudge Sticks environmentally friendly?

Rita Sniolyte · Accepted Answer

We import our white sage sticks from sunny California, where they are grown naturally. The eco-system is always kept in mind during the pruning and harvest process so that the sage can grow 100% sustainably.

Our Palo Santo sticks are imported from South America. These sticks are made exclusively of wood from branches that have fallen naturally off the trees.

Question 28

I'm worried that the smudge stick will start a fire and burn the house down!

Rita Sniolyte · Accepted Answer

I'm worried that the smudge stick will start a fire and burn the house down!
If you're worried about burning white sage, don't stress. It's no different than being cautious with candles - use a fireproof container, put it out when you're done by pressing into the container and never leave it alone.

Question 29

I can't light my smudge stick. What should I do?

Rita Sniolyte · Accepted Answer

If you're having trouble lighting your smudge stick, try these tips:

Make sure the end of your smudge stick is not damp. If it is, hold it over a flame for a few seconds to dry it out.
Carefully loosen the threads around your smudge stick's end, and fluff the herbs to create small passages for air. This careful prep ensures a more consistent and gentle burn.
Use a lighter or matches that are specifically designed for lighting candles or fires. Regular lighters can have a hard time lighting smudge sticks.
Hold the smudge stick at a 45-degree angle and light the end of it. Then, blow on the end of the smudge stick to help keep the fire going.

If your smudge stick is damp, try putting it in the oven to dry it out. Set your oven to the lowest possible temperature and let the sage dry for an hour, rotating it after 30 minutes. Check every 15 minutes to ensure the sage is not burning in the oven.

Question 30

Where are your products made?

Modestas Pocius · Accepted Answer

We make every single candle, wax melt and reed diffuser by hand in our studio in Kent. The whole process is done in-house by the Snug Scent owners.

Question 31

Can I get samples?

Modestas Pocius · Accepted Answer

Absolutely! You can purchase the Self-Care Sample Collection of Natural Wax Melts which contains samples of all of our wax melt in one organic cotton bag. We also include a free sample in parcels whenever we can. Drop us a note if there's a scent you didn't order but would like to try.

Question 32

Do your soy wax and essential oils come from a sustainable source?

Modestas Pocius · Accepted Answer

Our soy wax is ethically, responsibly and sustainably grown in Europe and processed in the UK. Our pure essential oils come from around the world and are ethically, responsibly and sustainably sourced.

Question 33

I left a review, but it did not show up. What happened?

Modestas Pocius · Accepted Answer

Due to the high volumes of spam reviews/comments - store administrators must approve the first review from a new reviewer before they become visible. Approval usually takes 1-2 working hours.

We check if the commenter purchased the product before approving the review to ensure that all product reviews are legit.

Question 34

Because Administrators approve the reviews, if I will leave a bad review, will it appear?

Modestas Pocius · Accepted Answer

Of course, it will appear because administrators will only check if the reviewer actually bought the product.

But there are exceptions. The review might be removed if it contains hate speech, swearing or bad words or if it contains URL to other, not related websites.

Question 35

How can I clean the leftover wax?

Modestas Pocius · Accepted Answer

Oh, this is very easy.

Just boil some water in the kettle and pour a small amount into the glass container.
Let the glass warm up so it does not crack.
Then top up the container and wait for the water to cool down (the wax will solidify on top of the water).
After everything is nice and cool, take the wax out and dispose of it to the general waste.
Lastly – wash the container with lukewarm soapy water.

NOTE: You might need to repeat this process a few times to get all the wax out.

Question 36

How do I dispose of used containers?

Modestas Pocius · Accepted Answer

We always encourage you to reuse our jars and bottles because you can use them for many great things. For some ideas, please visit our Instagram page @snugscent. But if you would still like to dispose of them, try to clean the product container as much as possible and separate different materials (glass, aluminium etc.). Dispose of them via recycling.

Question 37

Can my order be sent as a gift?

Modestas Pocius · Accepted Answer

Of course! If you'd like to gift-wrap your order, simply add the Gift Boxing Service to your cart before checking out. We'll also include a note if desired, and we never include financial information in our parcels. Please be aware that parcels are often sent in branded cardboard boxes.

Question 38

How will my order be presented?

Modestas Pocius · Accepted Answer

We are proud to use completely plastic-free packaging because we want to do our part in saving the environment. Your items will be wrapped in recycled paper and placed in a box with starch packing chips or paper filling. All our packaging can be reused, recycled or even composted; we also include recycling advice in every parcel so that you know what to do with it once you're finished using it.

Question 39

Is Snug Scent packaging sustainable?

Modestas Pocius · Accepted Answer

All of the boxes that we use are recyclable and/or biodegradable. In addition, our boxes are either recycled or come from FSC-certified forests.

To fill the voids, we use biodegradable corn starch loose-fill and/or recycled paper.

All packaging materials are ethically produced in Europe or The UK and, everything is safe to be recycled - even our in-house printed labels!

Question 40

Do you deliver outside of the UK?

Modestas Pocius · Accepted Answer

Currently, we can ship only to the UK, Germany, Belgium, Spain and the Netherlands.

Question 41

Who will deliver my parcel?

Modestas Pocius · Accepted Answer

Inside the UK, Royal Mail is our go-to for most parcel deliveries. International orders will be delivered either by DHL, UPS, DPD or Royal Mail - depending on the order's contents.

Question 42

How will I know when to expect my parcel?

Modestas Pocius · Accepted Answer

An email will be sent to you when your parcel leaves our premises. If you choose 2nd Class delivery with Royal Mail, it should arrive within 2-3 days. 1st Class orders usually take 1-2 working days. Opting for the tracked service through Royal Mail will include a link in your despatch notification so that you can check on the status of your order.

Question 43

What if I'm not home when my parcel is delivered?

Modestas Pocius · Accepted Answer

If you're not home when your parcel arrives, the mailman will either leave it in your dedicated safe place or with a neighbour. In some situations, the parcel will be left at your local delivery office. You'll be left a card with details about how to arrange redelivery or pick-up from the sorting office.

Question 44

I'm having problems with my delivery. What shall I do?

Modestas Pocius · Accepted Answer

If you encounter any problems with your delivery, please do not hesitate to contact us. We will be more than happy to help sort out the issue and will do everything in our power to get your parcel to you as soon as possible. You can reach us through our contact us form or by email at info@snugscent.co.uk.

Question 45

My parcel was damaged, what shall I do?

Modestas Pocius · Accepted Answer

Please let us know if something was damaged during delivery as soon as possible. Email us with the details of your delivery, what is damaged, and a photo if possible. We will arrange replacements or a refund depending on the situation and your preference. All damages should be reported within 48 hours of successful delivery.

Question 46

Something is missing from my parcel, what shall I do?

Modestas Pocius · Accepted Answer

If we accidentally leave something out of your order (after all, we are only humans), please let us know, and we will send the missing item to you as soon as possible. We are sorry for any inconvenience caused!

Question 47

Can we bulk-buy candles or other products for a corporate event?

Modestas Pocius · Accepted Answer

If you are interested in bulk orders for an event or gifts, please email us at info@snugscent.co.uk with your ideas, and we will respond to you promptly with a quote. Unfortunately, we cannot offer personalised branding on our products at this time.

Question 48

Can I buy candles and have them branded with my own labels?

Modestas Pocius · Accepted Answer

Unfortunately, we don't offer unbranded or white-label for our candles or other products at this time.

Question 49

Can I become a stockist?

Modestas Pocius · Accepted Answer

If you're interested in becoming a stockist, please reach out to us by email at info@snugscent.co.uk or via our Contacts Us form, and we will be more than happy to discuss further details with you.

Question 50

Can I become a supplier?

Modestas Pocius · Accepted Answer

We are always looking for new and interesting products to add to our collection. If you think your product would be a good fit, please email us at info@snugscent.co.uk, and we will get back to you as soon as possible.

Question 51

What is a wax melt?

Rita Sniolyte · Accepted Answer

Wax melts are solid pieces of wax that carry a particular scent. When you melt the wax, it releases the smell into the air. This is a wickless way to enjoy your favourite smells, but you will need an oil burner and tealight for it to work.
Snug Scent's wax melts are made of soy wax and are infused with essential oils.

Question 52

How do I use my wax melts?

Rita Sniolyte · Accepted Answer

You will need an oil burner and tealight to use your wax melts. The oil burner should be placed on a stable surface, and the tealight should be placed in the centre of it, underneath. Then, add the wax melt to the clean burner dish. As it melts, it will release its scent into the air.

Question 53

How long does the scent last?

Rita Sniolyte · Accepted Answer

The scent throw time of our soy wax melts is approximately 2.2 hours per 1 wax melt (~12 grams). In other words, the scent throw time for 70g of wax melts is around 11-13 hours. Adding more natural wax melts will increase the strength of the scent, but not the scent throw time.

Question 54

Why is my wax going white on top?

Rita Sniolyte · Accepted Answer

Wax "frosting" is a term used to describe the natural white, crystalline layer that can form on soy wax. Some batches of soy wax from suppliers are more prone to frosting than others, so some of your wax melts may have a perfect top, while others may have frosted sides. Either way, this does not affect the performance of your wax melts.

Question 55

What is the best way to store my wax melts?

Rita Sniolyte · Accepted Answer

Wax melts should be stored in a cool, dry place. We recommend storing them in their original packaging until you're ready to use them. This will help keep them fresh and potent.

Question 56

Why is my wax releasing white smoke?

Rita Sniolyte · Accepted Answer

If you ever see white "smoke" from your wax melt, don't worry - it's just evaporating vapour from the aroma oil. You may see it more with some scents than others, but there's no need for alarm. If you do see black smoke, however, put out your tealight candle right away - the wax is burning too hot, or there may be a hairline crack in the dish of your burner.

Question 57

Can I use multiple Snug Point Coupons? Can I use Snug Point Coupons with other Coupons?

modestas.bigmatrix · Accepted Answer

All coupons that have been acquired by converting Snug Points can be used with each other. But unfortunately Snug Points coupons might not work with other coupons that can only be used alone. Please see Terms & Conditions of other coupons.

Question 58

Can I give my voucher to someone else?

modestas.bigmatrix · Accepted Answer

Of course. You got the voucher by earning points, so you can give the voucher code to anyone.

Question 59

Can I sell or exchange my voucher for money?

modestas.bigmatrix · Accepted Answer

No. Voucher codes cannot be sold or exchanged for real money. Selling/Buying a voucher will result in a voucher void and a reset of points for both parties.

Question 60

Where can I see my Snug Points?

modestas.bigmatrix · Accepted Answer

Snug Points, Ways to Earn, and other related information can be found in My Account -> My Snug Points.

Question 61

Do Snug Points have an expiry date?

modestas.bigmatrix · Accepted Answer

Just like any good thing, Snug Points do have an expiry date. Snug Points expire after 60 days after being acquired.

Question 62

Do coupons that I converted from Snug Points have an expiry date?

modestas.bigmatrix · Accepted Answer

Yes, coupons that were acquired by converting Snug Points expire in 30 days.

Question 63

Where can I find the affiliate link?

modestas.bigmatrix · Accepted Answer

Once your application has been approved, you will get access to your affiliate dashboard. In your dashboard, you will find your unique affiliate link, which you can use to promote our business.

Question 64

How does the affiliate/influencer programme work?

modestas.bigmatrix · Accepted Answer

Whenever someone visits our website through your affiliate link, they will be linked to your affiliate profile for 60 days. Any orders placed during those 60 days will bring you 15% commissions.

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