Frequently Asked Questions

Have some questions about Snug Scent or our products? You came to the right place. Here we tried to answer the most frequently asked questions by our customers. If you have a question not listed here, please drop us a line on our Contact page.

Ingredients, Allergies & Product Safety

Yes, all our products are suitable for vegans. None of our products was tested on animals at any stage of production, and therefore, they also are cruelty-free.

At Snug Scent, we take product labelling and packaging very seriously. We follow the United Nations Globally Harmonized System (GHS) on labels and conform to EU and UK Regulations. This applies to all products containing chemicals – whether they’re 100% pure essential oils, natural scented oils, or synthetically manufactured fragrances. We want you to be informed about exactly what is in each product, how to use it safely, and any possible side effects or risks.

We don’t have anything to hide. That’s why you can find the complete ingredient list by scrolling down to ‘SAFETY INFORMATION’ on each product page.

Nope. None of our products contains paraffin or other petroleum ingredients, like synthetic fragrances, dyes, glitter etc.

All our products are free from main allergens like Peanuts and other nuts, Milk, Sesame seeds, Eggs, Molluscs, Fish etc.

Limonene is a natural component found in many citrus/fruity essential oils. Most of our products contain citrus scents (Lime, Lemon, Mandarin, etc.), so they will have Limonene. Please see the CLP labels on each product for more information.

Yes, however, we do not add them to our products on purpose. These sensitisers naturally occur in some pure essential oils (Limonene, Citral, Linalool, Eugenol etc.). Please see the CLP labels on each product for more information.

Although our products contain only natural ingredients, they sometimes pose risks. There are a lot of opinions and articles written that indicate some essential oils are harmful to animals. Still, as we have never tested any of our products on animals, we can’t confirm or deny them.

Suppose you already got or are considering getting one of our lovely scented products. In that case, we always recommend seeking some professional advice from your vet or an animal specialist.

The following essential oils are safe to be used after the first trimester (12 weeks): Lavender, Geranium, Roman Chamomile, Frankincense and Mandarin. However, we always recommend seeking professional medical advice by contacting your Doctor or Midwife.


We make every single candle, wax melt and reed diffuser by hand in our studio in Kent. The whole process is done in-house by the Snug Scent owners.

Absolutely! You can purchase the Self-Care Sample Collection of Natural Wax Melts which contains samples of all of our wax melt in one organic cotton bag. We also include a free sample in parcels whenever we can. Drop us a note if there’s a scent you didn’t order but would like to try.

Our soy wax is ethically, responsibly and sustainably grown in Europe and processed in the UK. Our pure essential oils come from around the world and are ethically, responsibly and sustainably sourced.

Due to the high volumes of spam reviews/comments – store administrators must approve the first review from a new reviewer before they become visible. Approval usually takes 1-2 working hours.

We check if the commenter purchased the product before approving the review to ensure that all product reviews are legit.

Of course, it will appear because administrators will only check if the reviewer actually bought the product.

But there are exceptions. The review might be removed if it contains hate speech, swearing or bad words or if it contains URL to other, not related websites.


Oh, this is very easy.

  1. Just boil some water in the kettle and pour a small amount into the glass container.
  2. Let the glass warm up so it does not crack.
  3. Then top up the container and wait for the water to cool down (the wax will solidify on top of the water).
  4. After everything is nice and cool, take the wax out and dispose of it to the general waste.
  5. Lastly – wash the container with lukewarm soapy water.

NOTE: You might need to repeat this process a few times to get all the wax out.

We always encourage you to reuse our jars and bottles because you can use them for many great things. For some ideas, please visit our Instagram page @snugscent. But if you would still like to dispose of them, try to clean the product container as much as possible and separate different materials (glass, aluminium etc.). Dispose of them via recycling.

Of course! If you’d like to gift-wrap your order, simply add the Gift Boxing Service to your cart before checking out. We’ll also include a note if desired, and we never include financial information in our parcels. Please be aware that parcels are often sent in branded cardboard boxes.

We are proud to use completely plastic-free packaging because we want to do our part in saving the environment. Your items will be wrapped in recycled paper and placed in a box with starch packing chips or paper filling. All our packaging can be reused, recycled or even composted; we also include recycling advice in every parcel so that you know what to do with it once you’re finished using it.

All of the boxes that we use are recyclable and/or biodegradable. In addition, our boxes are either recycled or come from FSC-certified forests.

To fill the voids, we use biodegradable corn starch loose-fill and/or recycled paper.

All packaging materials are ethically produced in Europe or The UK and, everything is safe to be recycled – even our in-house printed labels!


Currently, we can ship only to the UK, Germany, Belgium, Spain and the Netherlands.

Inside the UK, Royal Mail is our go-to for most parcel deliveries. International orders will be delivered either by DHL, UPS, DPD or Royal Mail – depending on the order’s contents.

An email will be sent to you when your parcel leaves our premises. If you choose 2nd Class delivery with Royal Mail, it should arrive within 2-3 days. 1st Class orders usually take 1-2 working days. Opting for the tracked service through Royal Mail will include a link in your despatch notification so that you can check on the status of your order.

If you’re not home when your parcel arrives, the mailman will either leave it in your dedicated safe place or with a neighbour. In some situations, the parcel will be left at your local delivery office. You’ll be left a card with details about how to arrange redelivery or pick-up from the sorting office.

If you encounter any problems with your delivery, please do not hesitate to contact us. We will be more than happy to help sort out the issue and will do everything in our power to get your parcel to you as soon as possible. You can reach us through our contact us form or by email at

Please let us know if something was damaged during delivery as soon as possible. Email us with the details of your delivery, what is damaged, and a photo if possible. We will arrange replacements or a refund depending on the situation and your preference. All damages should be reported within 48 hours of successful delivery.

If we accidentally leave something out of your order (after all, we are only humans), please let us know, and we will send the missing item to you as soon as possible. We are sorry for any inconvenience caused!

Bespoke & Corporate enquiries

If you are interested in bulk orders for an event or gifts, please email us at with your ideas, and we will respond to you promptly with a quote. Unfortunately, we cannot offer personalised branding on our products at this time.

Unfortunately, we don’t offer unbranded or white-label for our candles or other products at this time.

If you’re interested in becoming a stockist, please reach out to us by email at or via our Contacts Us form, and we will be more than happy to discuss further details with you.

We are always looking for new and interesting products to add to our collection. If you think your product would be a good fit, please email us at, and we will get back to you as soon as possible.

Influencer/Affiliate Program

Once your application has been approved, you will get access to your affiliate dashboard. In your dashboard, you will find your unique affiliate link, which you can use to promote our business.

Whenever someone visits our website through your affiliate link, they will be linked to your affiliate profile for 60 days. Any orders placed during those 60 days will bring you 15% commissions.

All commissions are calculated of the order amount before tax and shipping*. Example: if a product order is placed for £124.68, VAT would be deducted (20%), then shipping would be deducted (£3.90), so the affiliate commissions will be calculated on £100 (total commissions – £20).

*For orders with free shipping, the cheapest delivery method available on our website is deducted before calculating commissions.

Yes, indeed. Thought, affiliates don’t earn Snug Points.

No, because affiliates earn commissions from their own purchases.

The visitor is linked to the first affiliate for 60 days; therefore, commissions will be acquired by the first affiliate.

Snug Points

All coupons that have been acquired by converting Snug Points can be used with each other. But unfortunately Snug Points coupons might not work with other coupons that can only be used alone. Please see Terms & Conditions of other coupons.

Of course. You got the voucher by earning points, so you can give the voucher code to anyone.

No. Voucher codes cannot be sold or exchanged for real money. Selling/Buying a voucher will result in a voucher void and a reset of points for both parties.

Snug Points, Ways to Earn, and other related information can be found in My Account -> My Snug Points.

Just like any good thing, Snug Points do have an expiry date. Snug Points expire after 60 days after being acquired.

Yes, coupons that were acquired by converting Snug Points expire in 30 days.