Candle is lovely, smells incredible to the point that my neighbour even ordered one when they popped in recently! Following this, when they placed an order I did too with them & got a wax melt burner ( which is lovely design) wax melts do not last more than two burns & has no smell after that. Next day delivery is advertised but read the small print as it’s not actually next day. Wont be back to purchase.Always happy to support small business’ but this is the third issue we’ve had over 2 orders.
Dear Georgie,Firstly, thank you for taking the time to share your feedback with us. We're truly delighted to hear that you loved the scent of our candle so much that it inspired your neighbour to order one too! However, we're genuinely sorry to learn about the challenges you've faced with your subsequent orders.We deeply value our customers' experiences and have taken your feedback to heart. Let me address your concerns and share the steps we've taken to enhance our offerings:Wax Melts: Our commitment to using only natural oils in our wax melts means that their fragrance is derived purely from the essence of essential oils. This gives them a robust but shorter scent throw compared to candles. While they're designed to last for 4-5 hours per melt, we understand that the duration might not meet everyone's expectations. We could extend the scent duration with chemicals, but that would compromise our promise of delivering fresh, natural, and clean products. We hope you appreciate our dedication to keeping our products as natural as possible.Special Delivery: We've taken note of the confusion regarding our Special Delivery service. To ensure clarity and faster delivery, we've now committed to dispatching Special Delivery orders the same day if placed before 1 PM, and the next day for orders after 1 PM. We've made this information more prominent on our delivery policy and checkout page to avoid any future misunderstandings.We genuinely hope you'll consider giving us another chance. Your feedback has been invaluable in helping us improve, and we'd love the opportunity to serve you better in the future. Remember, we're always here to support and listen to our cherished customers like you. Please let us know if there's anything else we can assist you with.Warm regards, Rita & Mode @ Snug Scent